cvc99 Responsible Gaming

1 18+ Age Restriction

2 Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person loses the ability to control their gambling behaviour, leading to negative consequences in their personal finances, relationships, mental health, and daily functioning. It can affect anyone, regardless of age, income, or experience level. Recognising the early warning signs is the first and most important step toward getting help.

At cvc99, we believe that providing clear, honest, and accessible information about problem gambling is part of our responsibility as a platform. Below are the most commonly reported warning signs that gambling may be becoming a problem.

• Spending more money on gambling than you originally intended or can comfortably afford to lose.
• Chasing losses — continuing to gamble in an attempt to recover money that has already been lost, often leading to larger losses.
• Feeling irritable, anxious, or restless when not gambling, or when attempting to reduce or stop gambling activity.
• Lying to family members, friends, or colleagues about the extent of your gambling activity or how much money you have spent.
• Neglecting work, studies, family responsibilities, or personal health in order to spend more time gambling.
• Borrowing money from friends, family, or financial institutions to fund gambling activity.
• Using gambling as a way to escape stress, anxiety, depression, loneliness, or other difficult emotions.
• Repeatedly making unsuccessful attempts to cut back, control, or stop gambling altogether.
• Continuing to gamble even after experiencing significant financial, emotional, or relationship consequences.

3 Self-Assessment Guide

The following self-assessment questions are adapted from widely used responsible gambling screening tools. Answer each question honestly — this exercise is for your personal benefit only and your responses are not recorded or transmitted to cvc99. If you answer "yes" to three or more of these questions, we strongly encourage you to use the self-exclusion or time-out tools available on cvc99, and to consider reaching out to a professional support service.

If three or more of these questions apply to your situation, please contact our support team at [email protected], or use the self-exclusion tool described in Section 5 of this page. Help is available, and taking action early is always the right decision.

4 Responsible Gaming Tools

cvc99 provides a comprehensive suite of player-controlled responsible gaming tools. All tools are accessible directly from your account settings dashboard and take effect without delay (for limit reductions) or after the applicable cooling-off period (for limit increases). No documentation is required to activate these tools — any registered player may use them at any time.

5 Self-Exclusion Options

Self-exclusion is the most powerful responsible gaming tool available on cvc99. It is designed for players who recognise that they need a significant break from gambling and want to remove access to the platform for an extended period. Self-exclusion is not a punishment — it is a positive step that demonstrates self-awareness and a commitment to personal wellbeing.

• 30-day self-exclusion: A one-month cooling-off period during which your account is fully locked. No deposits, bets, or bonus claims are possible. All promotional emails and SMS messages are suspended.
• 90-day self-exclusion: A three-month break that gives you substantial time to reflect on your gambling habits and seek support if needed before returning to the platform.
• 6-month self-exclusion: Recommended for players who have identified clear signs of problem gambling behaviour or who have sought professional advice recommending a longer break.
• 12-month self-exclusion: A full year of account suspension. During this period, cvc99 will not contact you for any promotional purpose and will actively reject any attempts to create a new account using the same identity details.
• Permanent self-exclusion: An indefinite, irrevocable closure of your cvc99 account. Once permanent self-exclusion is activated, your account cannot be reopened under any circumstances. Any remaining balance will be refunded to your verified payment method.

To activate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", including your registered email address and your preferred exclusion period. Your account will be locked within 24 hours of your request being received. During the self-exclusion period, if you attempt to open a new cvc99 account, we will close it immediately upon identification and return any deposited funds.

6 Support & Resources

If you believe that gambling is causing you or someone close to you significant harm, professional help is available. cvc99 encourages all players experiencing difficulty to seek support from qualified counsellors and organisations who specialise in gambling-related issues. Reaching out is a sign of strength, not weakness.

In addition to the internal tools provided by cvc99, players based in Bangladesh and internationally may find the following types of support organisations helpful. We recommend searching for counselling services, mental health support lines, and financial advisory services available in your local area in Bangladesh, including those operating in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities.

• Mental health counselling: Speak to a licensed mental health professional or counsellor who can provide confidential guidance on compulsive behaviour, including gambling disorder. Services are available in most major Bangladeshi cities and increasingly via online or phone consultation.
• Financial counselling: If gambling has resulted in significant debt or financial difficulty, a certified financial counsellor can help you assess your situation and develop a structured recovery plan. Some services in Bangladesh are available free of charge.
• Family and community support: Friends, family members, and community leaders can provide important emotional support. Gamblers Anonymous-style support groups exist internationally and follow a peer-support model that many individuals find highly effective.
• cvc99 support team: Our team is available 24/7 via email at [email protected]. While cvc99 support staff are not trained therapists, they can help you activate account tools, discuss your options, and direct you to appropriate external resources.

7 Tips for Safe Play

The vast majority of cvc99 players enjoy gambling as a form of entertainment without it ever becoming a problem. Keeping gambling fun requires a degree of mindfulness and a few simple habits that help you stay in control. The following tips are recommended by responsible gaming experts and are grounded in evidence-based research on gambling behaviour.

• Set a budget before you start: Decide exactly how much money you are comfortable spending before you begin any gaming session. Treat this amount as the cost of entertainment — the same way you would budget for a meal out or a cinema ticket. Once it is spent, the session is over.
• Never chase losses: Losing is a normal and expected part of gambling. If you have reached your session budget and lost, resist the urge to deposit more money to win it back. Chasing losses is the single most common path to problem gambling.
• Time-box your sessions: Set a specific amount of time for each gaming session and stick to it. Use cvc99's session reminder tools to keep you on track. Taking regular breaks helps maintain perspective and prevents extended, unplanned play.
• Gamble only with money you can afford to lose: Never gamble with money earmarked for rent, utilities, food, school fees, or any other essential expense. Your financial stability and your family's welfare always come first.
• Keep gambling separate from alcohol and other substances: Impaired judgment significantly increases the likelihood of making poor gambling decisions, exceeding your budget, and chasing losses. Never gamble while under the influence of alcohol or other substances.
• Balance gambling with other activities: If you find that gambling is taking up an increasing proportion of your leisure time at the expense of other hobbies, social activities, or time with family, this is an important warning sign to address.
• Stay informed about the odds: All casino games and sports betting markets are designed with a statistical house edge. Understanding this helps you approach gambling with realistic expectations and reinforces the idea that gambling is entertainment, not a reliable income source.

cvc99 is committed to promoting these principles not only through this Responsible Gaming page but through the design of the platform itself — including the tools, reminders, and support structures described throughout this guide.

8 Contact Our Team

If you have questions about responsible gaming at cvc99, need help activating any of the tools described on this page, or want to discuss your situation with a member of our team, please get in touch. All responsible gaming enquiries are treated with complete confidentiality and handled by personnel who are trained to respond with sensitivity and without judgment.

• Email: [email protected] — subject line: "Responsible Gaming Enquiry"
• Response time: Standard enquiries within 24 hours; urgent welfare concerns within 1 hour.
• Availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
• Self-exclusion requests: Handled within 24 hours of receipt. Account lock confirmed via email to your registered address.

cvc99 reviews its Responsible Gaming programme regularly to ensure it reflects current best practice. If you have a suggestion for how we can improve our player protection measures, we welcome your feedback at [email protected].